GENERAL TERMS AND CONDITIONS

Effective Date: April 30, 2025

These General Terms and Conditions (“Terms”), (“Terms and Conditions”), govern your access to and use of our Website www.tasprovider.com, and any associated sub-domain within it (collectively, “the Site”), Client Portal, and IT Services provided by TASProvider. By accessing or using any part of our Website, Client Portal, or IT Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and by all other applicable agreements incorporated herein by reference (including, without limitation to our Privacy Policy, Hosting Agreement, Backup Terms, and VOIP Terms). If you do not agree to these Terms, you must not access or use our Website, Client Portal, or Services.

1. DEFINITIONS

● “TASProvider,” “Technology Advanced Services Inc.,” “we”, “our”, “us”: Refers to Technology Advanced Services Inc., the legal entity that owns and operates the Site and provides the Services.

● “Agreement”: Collectively refers to these “General Terms and Conditions”, “Terms”, “Terms of Use”, “Privacy Policy”, and any and all additional service-specific agreements (as amended from time to time), including but not limited to Hosting Agreements, VOIP Terms, and Domain Registration Terms, which are incorporated herein by reference.

● “Site”: Refers to the website located at www.tasprovider.com, including all associated sub-domains and webpages under TASProvider’s control.

● “Client”, “Subscriber”, “User”,“you”, or “your”: Refers to any individual, corporation, partnership, or other legal entity that accesses, browses, uses, or engages with the Website, Client Portal, or any Services provided by TASProvider.

● “Client Portal”: Refers to the secure, authenticated area of the Site accessible by registered Clients, used to manage accounts, access Services, submit support requests, process payments, and perform other service-related actions.

● “Services”: Refers to “any and all services” and “products” provided by TASProvider, whether directly or indirectly through authorized partners, including but not limited to web hosting, domain name registration, VOIP solutions, cloud infrastructure, data backup, cybersecurity, IT consulting, technical support, and any related or ancillary services, whether now existing or later developed.

2. SCOPE OF SERVICES

2.1 Access to Services

TASProvider may create or provide access to a client portal account for the Client, through which the Client can manage services, view and download invoices, place or modify service orders, and access related documentation, including contracts and support resources.

2.2 Account Responsibility

The Client is solely responsible for maintaining the confidentiality and security of their login credentials. The Client agrees to notify TASProvider immediately of any unauthorized use of their account. The Client is fully responsible for all activities that occur under their account, whether authorized or not.

2.3 International Services

TASProvider offers services to Clients located in Canada, the United States, Europe, and other international regions. Unless expressly stated otherwise in a written agreement, all services and legal obligations are governed by the laws of the Province of Ontario, Canada, and applicable Canadian federal law.

3. AGREEMENTS AND VERBAL CONTRACTS

3.1. Services may begin based on verbal or email communication prior to providing services. Such arrangements are considered binding under these Terms.

3.2. We reserve the right to record verbal agreements in writing or by audio for clarification and future reference.

3.3. The verbal agreement may or may not be recorded, but it remains legally valid either way.

4. PAYMENT TERMS

4.1 Fees and Subscription Terms

Fees for services, including any one-time setup charges or recurring subscription fees, are specified in the Client’s individual agreement or Service Order with TASProvider. Subscription terms may be monthly, annual, or otherwise, as mutually agreed in writing or verbally.

4.2 Invoicing and Payment

Unless otherwise specified in the applicable agreement, invoices are issued in advance and are payable on its due date. All fees stated are exclusive of applicable taxes.

4.3 Late Payments

Overdue amounts may be subject to interest charges of 1.5% per month (18% annually), or the maximum permitted by law. TASProvider reserves the right to suspend or terminate services for accounts overdue by more than thirty (30) days.

4.4 Automatic Renewal

Services will automatically renew at the end of each subscription term unless cancelled in accordance with the termination provisions of the Client’s agreement. Renewal will be at the then-current rates unless otherwise agreed.

4.5 Changes to Fees

TASProvider may revise service fees with a minimum of thirty (30) days’ without written notice. Continued use of the service after the effective date of the change constitutes acceptance of the new pricing.

4.6 Suspension for Non-Payment

TASProvider reserves the right to suspend or terminate services if payment is not received within thirty (30) days of the due date.

4.7 Billing and Payments

All billing and payment details are accessible through your client account on our Portal. This includes the amount and frequency of charges, your selected billing method, payment status, invoice history, the services being billed, and your service usage.

By using our services, you agree to review and comply with the billing terms shown in your Portal. It is your responsibility to regularly log in and monitor your account for any changes or updates.

Clients are responsible for ensuring their payment information is accurate and up to date. Services may be billed automatically on a recurring basis using the payment method provided, unless canceled in accordance with the applicable cancellation policy.

We accept a range of payment methods including Visa, Mastercard, American Express, PayPal, and Interac e-Transfer (where available). Additional payment options may be offered based on your location.

All fees are exclusive of applicable taxes, which are calculated based on your billing address and charged in accordance with relevant tax laws (including GST/HST, VAT, or sales tax, as applicable).

Payment terms may vary depending on the type of service. For example:

● Some services may be charged as monthly subscriptions, others as one-time fees

● Certain services may require prepaid billing, while others may be postpaid

● Some payments may be non-refundable, while others may offer partial or full refunds under specific conditions

Different services may follow custom billing cycles (e.g., VOIP billed monthly, Domain Registration billed annually)

All applicable billing details and service-specific terms will be clearly displayed in your Portal or outlined in your individual service agreement. Terms shown in the Portal (including pricing, usage, and notices) are legally binding and considered part of this Agreement.

Failure to make timely payments may result in late fees, suspension of services, or termination of your account at our discretion. Unless otherwise specified, all payments are non-refundable.

4.8 Cancellations and Refunds

You may request to cancel a service at any time through your client Portal or by contacting our support team in writing. All services rendered up to the end of the contract will be billed in full, and no prorated refunds will be issued for unused time unless otherwise specified in a service-specific agreement.

Cancellations will take effect at the end of the current billing cycle. Access to the service will remain active until the cycle concludes, unless otherwise requested or required for compliance or security purposes.

Services provided on a prepaid basis and or services such as VoIP are non-refundable unless a written agreement states otherwise. Refunds for postpaid services may be granted only in cases of billing errors, duplicate charges, or as otherwise approved by TASProvider.

Disputes regarding charges must be submitted in writing within thirty (30) days of the invoice date. Failure to raise a dispute within this timeframe constitutes acceptance of the charges.

Please note: backups, data storage, and data management are performed through third-party providers. These services are governed by a separate Terms of Use agreement, which outlines data handling practices, limitations, and responsibilities in detail.

5. SERVICE LEVEL AGREEMENT (SLA)

5.1 Reporting and Resolving Service Issues

If a client experiences an issue with any TASProvider Managed Service, they must promptly contact the TASProvider support team through the designated support channels (e.g., email, support portal, or phone). TASProvider will make every reasonable effort to acknowledge, investigate, and resolve the issue in a timely and professional manner.

5.2 Response Times

While specific resolution times may vary depending on the nature and severity of the issue, TASProvider aims to:

● Acknowledge support requests within 4 business hours (during standard support hours).

● Provide updates as progress is made toward resolution.

● Prioritize critical or service-impacting issues appropriately.

5.3 Exclusions

This SLA does not apply to:

● Issues caused by the client’s own software, hardware, or network.

● Downtime caused by scheduled maintenance (with or without prior notice).

● Force majeure events, including acts of nature or third-party service provider outages.

5.4 No Guarantee

While TASProvider strives to maintain the highest level of uptime and support responsiveness, this SLA does not guarantee uninterrupted service, and TASProvider shall not be held liable for delays or service interruptions unless expressly stated in a separate service-specific SLA.

6. CLIENT PORTAL

6.1. By using the portal, you agree to any additional terms displayed therein. Our Client Portal provides clients with secure access to a wide range of service management features, including but not limited to the ability to:

● View service history and download invoices

● Order new services and manage existing ones

● Review and accept service contracts and agreements

● Manage domains, hosting services, and access technical support

7. INTELLECTUAL PROPERTY

7.1. All content, software, source code, configurations, documentation, branding, trademarks, systems, and other materials provided by TASProvider remain the sole property of TASProvider or its licensors.

7.2. Clients may not use any intellectual property for purposes beyond the specific Services provided.

7.3. Clients may not reproduce, copy, modify, reverse-engineer, or distribute TASProvider intellectual property without written consent.

7.4. Unauthorized use may result in termination of Services and legal action.

8. LIMITATION OF LIABILITY

8.1. TASProvider is not liable for indirect, incidental, or consequential damages, including but not limited

● Loss of data

● Service interruptions

● Business losses

8.2. Our maximum liability is limited to the amount paid by you for Services during the one (1) calendar month preceding any claim.

● Unauthorized access to client data

● Security breaches involving third-party providers

● Loss of data due to external attacks or outages beyond our control

9. INDEMNIFICATION

You agree to indemnify TASProvider, its employees, agents, and affiliates from any claims or liabilities, damages, losses, or expenses (including legal fees) arising from:

● Your use of the Services

● Breach of these Terms

● Violation of third-party rights

● Misuse of portal access

10. ASSIGNMENT AND BUSINESS TRANSFERS

● Customers may not assign rights or obligations under this Agreement without written consent.

● TASProvider may assign this Agreement at its discretion, without notice.

● A $500 one-time transfer fee applies to any account migration due to business sale or ownership change.

11. SERVICE SUSPENSION & TERMINATION

11.1. We reserve the right to suspend or terminate Services or access to the Client Portal for any of the following reasons:

● Non-payment

● Breach of these Terms, the Terms of Use, or our Privacy Policy

● Suspicious, fraudulent, abusive, or harmful activity

● Any other reason deemed justifiable under our General Terms and Conditions or applicable law

11.2. Upon suspension or termination of Services, whether initiated by TASProvider or by the Client, your access to all associated systems, data, backups, configurations, and files will cease immediately.

Client Data associated with the affected Services will be subject to permanent deletion within seven (7) calendar days of termination or suspension, without further notice.

11.3. You acknowledge and agree that such termination or suspension may result in the permanent loss, deletion, or irretrievability of all Client Data. TASProvider shall not be liable for any resulting data loss or

corruption, and it is the Client’s sole responsibility to maintain independent, up-to-date backups and ensure business continuity.

11.4. Service termination or suspension may apply to any of the Services described in Section 1 (“Services”), including but not limited to hosting, VOIP, backup, domain, or infrastructure services.

11.5. No refunds shall be issued for any prepaid or unused portions of the service period following suspension or termination, unless otherwise agreed to in writing.

12. FORCE MAJEURE

TASProvider shall not be liable for any delay or failure to perform its obligations under these Terms or any related agreements if such delay or failure is due to circumstances beyond its reasonable control, including but not limited to: acts of God, fire, flood, natural disasters, pandemic, war, terrorism, labor disputes, strikes or lockouts, civil unrest, failure of third-party providers, utility outages, cyberattacks, acts of government, or any other force majeure event.

In such cases, TASProvider will make reasonable efforts to resume performance as soon as practicable and will communicate with affected clients regarding the status of services.

13. PRIVACY

Our Privacy Policy governs how we collect, use, and protect your data. By using our services, you agree to our data handling practices as outlined in that policy.

14. AMENDMENTS

We reserve the right to amend these Terms at any time. Any changes will be posted on our Website with an updated effective date. Continued use of Services after the update constitutes acceptance.

16. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the Province of Ontario, and the federal laws of Canada. All disputes shall be subject to the jurisdiction of the court of Newmarket, Ontario.

17. DISPUTE RESOLUTION & ARBITRATION

17.1. You agree to resolve any disputes first through good-faith negotiations. 17.2. Any dispute arising from these Terms shall be submitted to binding arbitration in Newmarket, Ontario under Arbitration Act, 1991 (Ontario). 17.3. The arbitration shall take place in Newmarket, Ontario, in English.

17.4. Each party shall bear its own legal costs unless otherwise awarded by the arbitrator.

18. NO CLASS ACTIONS

You agree to bring any claims individually and not as part of a class action, consolidated action, or representative proceeding.

18.1. You waive any right to participate in class-wide or representative actions.

18.2. You expressly waive any right to participate in a class action against TASProvider.

19. CONTACT

For questions or concerns regarding these Terms, contact:

TASProvider

120 East Beaver Creek Rd., Suite 203 Richmond Hill, ON L4B 4V1

Tel: (647) 812-6476

📧 Email: [email protected]

🌐 Website: www.tasprovider.com