Maintenance Plan

We will take care of everything

What is a Maintenance Plan?

In essence, the terms “maintenance plan” and “support services” refer to the software maintenance and support services that the contractor is supposed to perform under this contract, as specified in the maintenance plan and support schedule, or in any other way does.

Indeed, through the TASProvider support and maintenance plan, we handle software problems on a variety of devices and systems, both anticipated and unforeseen.

What are the differences between Support & Maintenance Plans?

Even though support and maintenance plans are similar, they are dealt with in different ways regarding how quickly they need to be done. For example, in contrast to software support, which involves fixing broken software (or “bugs”) through reactive development, a software maintenance plan consists in adding new features or triaging low-priority “bugs” that don’t hurt the software’s design or user experience.

Why TASProvider's Maintenance Plan?

for Support & Maintenance

Maintenance Plan Service Level Agreement

Generally, our support team drafts an SLA (Service Level Agreement) for every new project, outlining our response time and ensuring our team is available for your needs. Above all, receipt of your request for remote software support, our specialists at TASProvider in Richmond Hill, Toronto, can promptly resolve your issue via remote sessions.

Formal Request

After we get your support request, the first thing to keep in mind when fixing a fault is comprehending the defect. We then agreed to meet to talk about the current state of your software product, any recent code changes, release updates, error messages, and anything else that might have contributed to the problem.

System Analysis

Evidently, the TASProvider support staff investigates your systems to identify the underlying problem after determining the extent to which the flaw may impact everything. Apart from examining the code pertaining to the malfunctioning feature or function, system analysis might also search for additional issues like outdated subscriptions or malicious software.

Solution Evaluation

Software engineers are typically the ones who specify how to resolve faults in software. Thus, in order to ensure that code modifications aren’t creating issues, we consider the features that might be impacted before outlining the actions and outcomes of a solution. After that, a member of our staff will offer a recommendation and discuss your alternatives with you so you may decide on a course of action.

Maintenance Plan Implementation

Implementing plans for maintenance by Using debugging tools, reviewing all logs, and drilling down to every line of code associated with broken features and functions, let our technical support team in Richmond Hill, Toronto, lead produced bug triage tickets for our support maintenance plan team to begin working on immediately.

Testing the Maintenance Plan

Evidently,We use a variety of powerful unit tests to guarantee the correctness of your codebase delivery. Furthermore, we do not deploy bug patches into live production until we have faith that all features and capabilities are dependable and functioning as intended in our test environment. Once the fix is available, we will ask for your permission before the request ends.

Maintenance Plan

Starting From
$ 23
  • Security patches
  • Hardware upgrades
  • Software installations
  • Free Consultation
  • Free IT Planning

Remote Support

30 minutes each
$ 75 for every 30 minutes
  • Error Fixing
  • Software Upgrades
  • Server Reboot

On-Site Support

1 hour each
$ 150 for every hour
  • New Hardware Configuration
  • IT Inventory Management

Our Maintenance Plans are Good for

Businesses who want a skilled IT team to watch after their IT needs without surprises and who don’t want their employees wasting time on computer problems. Business owners who view the strategic use of technology as a means of increasing production and profitability, cutting costs, and outperforming the competition.



Web-based Support Portal

Unlimited access 24 x7 x 365



Technical Support

9 am - 5 pm - Monday - Friday
except holidays (Local Time) e-mail / Online Ticket Submission

Response Times

Up to 4 Hours

FREE Year-End Technology Review


Workstation Loaner in the Event of a Workstation Crash

Extra charge will apply

Loaner Virtual Server in the Event of a Server failure

Extra charge will apply

Preferred Client Discount on Non-Covered Technical Support


Adding and Removing Users


Server Monitoring


Unlimited Help Desk Remote Support up to 20 min per session


Antivirus Updates and Security Patch Management


Virus Removal and Cleaning

Extra charge will apply

Network Audit


IT Strategic Planning


Must cover all equipment at a given site

Equipment must meet minimum support criteria

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What are the different types of Maintenance Plans?

Basically, the maintenance of the software can be divided into four main categories:

  1. Corrective Maintenance is often called “bug” maintenance because it involves fixing errors reported by users in source code. Unlike support, this form of software maintenance focuses on low-priority “bugs” and is often referred to as triaging enhancement requests instead of fixing defects.
  2. A preventive maintenance measure ensures that software continues to run smoothly, as its name suggests. In fact, preventative maintenance decreases the likelihood of unanticipated effects of evolving operating systems and devices on which the software runs.
  3. Perfective Maintenance focuses on iteration. For this purpose, perfective maintenance makes the software more functional and performs better after it has been delivered. Besides, in response to user feedback, perfective maintenance implements new features based on user suggestions.
  4. In adaptive maintenance, a change to a piece of software is necessary to resolve an external issue that affects another part of the system. When a problem arises because of a change in the operating system, the software dependencies, the hardware, or business policies, adaptive maintenance is necessary.

Benefits of Maintenance Plan

Capability Enhancement

Market platforms are getting better and better. If you want to keep up with the competition, you need to make changes to your solution from time to time. Also, the workflow may change if the software platform is improved, work patterns are changed, equipment is upgraded, etc. Maintenance services also make sure that you know what’s going on.

No Outdated Functionalities

Without a doubt, any outdated or unwanted feature in the software is useless. Albeit, these features merely consume space and slow it down.

However, applications management removes such elements from the root (UI & coding) and recommends new developments based on trending technologies and tools.

Scalability & Security

Thereafter, Let’s talk about scalability and security. As a matter of fact, your application will be more secure and scalable if you perform regular maintenance planning. It defines if the application’s system and functionality are prepared to bear a spike or fall in the amount of user request loads without negative impacts on its performance.

Performance Improvement

Developers detect and fix issues during the testing phase. Also, a software plan involves data and coding restrictions and reengineering. Additionally, it prevents the solution from harmful activities like hacking.

Bug Fixation

Generally, the most crucial component of maintenance management is bug fixes. You need to get rid of bugs in your application or website to keep it functioning properly.


Undeniably, it makes no sense to replace the program or start from scratch every time it fails or has a glitch. Rather, make a lifetime investment in upkeep to save expenditures later on.

Customer Satisfaction

Overall, application maintenance can improve the overall quality, online presence, and response time of applications. So, when this happens, improved customer satisfaction becomes a thing after this.

Contact us or request remote support for more information now!

Remote Support

TASProvider has been helping Canadian businesses grow by handling their corporate technology needs through Cloud Solutions and Managed IT Services. With a diverse client base in many sectors such as accounting, Medical offices, education…

We offer an extensive range of managed IT services, computer support, network support, software development, network cabling, remote desktop services, and much more – through a team of highly qualified and experienced professionals.

For Accessing Our Remote Support Use These Links

Windows Systems

Mac Systems

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