Maintenance Plan

We will take care of everything

What is a Maintenance Plan?

Basically, maintenance plan and support services mean the Software maintenance and support services the contractor is required to or otherwise does provide under this contract as outlined in the maintenance plan and support schedule.

Indeed, with TASProvider support and maintenance plan, we address both expected and unexpected software issues across various devices and systems.

What are the differences between Support & Maintenance Plans?

Despite their similarities, support and maintenance plan differ due to the urgency they are approached. In comparison to software support, which is defined as fixing broken software (or “bugs”) with reactive development, a software maintenance plan is defined as adding new features or triaging low-priority “bugs” that do not deteriorate the software design or user experience.

Why TASProvider's Maintenance Plan?

for Support & Maintenance

Maintenance Plan Service Level Agreement

Generally, our support team drafts an SLA (Service Level Agreement) for every new project, outlining our response time and ensuring our team is available for your needs. Above all, receipt of your request for remote software support, our specialists at TASProvider in Yorkland, Toronto, can promptly resolve your issue via remote sessions.

Formal Request

The first thing to remember in resolving a bug is understanding the defect after receiving your support request. Subsequently, we agreed to meet to discuss the current status of your software product, any recent changes made to the code, release updates, error messages, and anything else that could have caused the issue.

System Analysis

Obviously, the TASProvider support team evaluates your systems to identify the root cause after understanding all potential impacts of the defect. In addition to reviewing the code attached to the dysfunctional feature or function, system analysis may involve determining other possible causes, such as out-of-date subscriptions and malware.

Solution Evaluation

Generally, solutions to software defects are defined by software engineers. Before documenting the procedures and impacts of solutions, we study potentially affected features to ensure some code adjustments aren’t causing problems. Then, our team will provide a recommendation and review options with you so you can decide on a course of action.

Maintenance Plan Implementation

Implementing plans for maintenance by Using debugging tools, reviewing all logs, and drilling down to every line of code associated with broken features and functions, let our technical support team in Yorkland, Toronto, lead produced bug triage tickets for our support maintenance plan team to begin working on immediately.

Testing the Maintenance Plan

Evidently, to ensure the correct delivery of your codebase, we employ a range of leading unit tests. Furthermore, we deploy bug fixes to live production after verifying all features and functions are stable and functioning as designed in our test environment. Subsequently, we will ask for your approval before closing the request once the fix is live.

Maintenance Plan

Starting From
$ 23
98
Monthly
  • Security patches
  • Hardware upgrades
  • Software installations
  • Free Consultation
  • Free IT Planning

Remote Support

30 minutes each
$ 75 for every 30 minutes
  • Error Fixing
  • Software Upgrades
  • Server Reboot

On-Site Support

1 hour each
$ 150 for every hour
  • New Hardware Configuration
  • IT Inventory Management

Our Maintenance Plans are Good for

Businesses who don’t want their employees to waste time dealing with computer issues & who want a professional IT team watching over their IT needs without surprises. Business owners who value using technology as a strategic way to improve their productivity and profitability, save money, and surpass their competition.

Term

Annual

Web-based Support Portal

Unlimited access 24 x7 x 365

Operating System SOFTWARE UPDATES

Included

Technical Support

9 am - 5 pm - Monday - Friday
except holidays (Local Time) e-mail / Online Ticket Submission

Response Times

Up to 4 Hours

FREE Year-End Technology Review

Included

Workstation Loaner in the Event of a Workstation Crash

Extra charge will apply

Loaner Virtual Server in the Event of a Server failure

Extra charge will apply

Preferred Client Discount on Non-Covered Technical Support

20%

Adding and Removing Users

Included

Server Monitoring

Included

Unlimited Help Desk Remote Support up to 20 min per session

Included

Antivirus Updates and Security Patch Management

Included

Virus Removal and Cleaning

Extra charge will apply

Network Audit

Included

IT Strategic Planning

Included

Must cover all equipment at a given site

Equipment must meet minimum support criteria

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What are the different types of Maintenance Plans?

Basically, the maintenance of the software can be divided into four main categories:

  1. Corrective Maintenance is often called “bug” maintenance because it involves fixing errors reported by users in source code. Unlike support, this form of software maintenance focuses on low-priority “bugs” and is often referred to as triaging enhancement requests instead of fixing defects.
  2. A preventive maintenance measure ensures that software continues to run smoothly, as its name suggests. In fact, preventative maintenance decreases the likelihood of unanticipated effects of evolving operating systems and devices on which the software runs.
  3. Perfective Maintenance focuses on iteration. For this purpose, perfective maintenance makes the software more functional and performs better after it has been delivered. Besides, in response to user feedback, perfective maintenance implements new features based on user suggestions.
  4. In adaptive maintenance, a change to a piece of software is necessary to resolve an external issue that affects another part of the system. When a problem arises because of a change in the operating system, the software dependencies, the hardware, or business policies, adaptive maintenance is necessary.

Benefits of Maintenance Plan

Capability Enhancement

Platforms in the market are evolving. You need to occasionally make certain changes to your solution if you want to keep up with the competition. Also, the workflow may be affected by improving the software platform, altering work patterns, upgrading equipment, etc. In addition, maintenance services ensure that you remain in the loop.

No Outdated Functionalities

Without a doubt, any outdated or unwanted feature in the software is useless. Albeit, these features merely consume space and slow it down.

However, applications management removes such elements from the root (UI & coding) and recommends new developments based on trending technologies and tools.

Scalability & Security

Thereafter, Let’s talk about scalability and security. As a matter of fact, your application will be more secure and scalable if you perform regular maintenance planning. It defines if the application’s system and functionality are prepared to bear a spike or fall in the amount of user request loads without negative impacts on its performance.

Performance Improvement

Developers detect and fix issues during the testing phase. Also, a software plan involves data and coding restrictions and reengineering. Additionally, it prevents the solution from harmful activities like hacking.

Bug Fixation

Generally, bug fixation is the most important aspect of maintenance management. In order to keep your application or website running smoothly, you must eliminate glitches.

Cost-saving

Undeniably, buying new software or developing the solution from scratch is illogical every time it crashes or gets disturbed by a bug. Instead, invest in maintenance for a lifetime to curb future costs.

Customer Satisfaction

Overall, application maintenance can improve the overall quality, online presence, and response time of applications. So, when this happens, improved customer satisfaction becomes a thing after this.

Contact us or request remote support for more information now!

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