VOIP Terms of Service

Effective Date: May 26, 2025

These VOIP Terms of Service (“VOIP Terms” or “Agreement”) govern the use of all Voice over Internet Protocol services (“VOIP Services” or “Services”) provided by Technology Advanced Services Inc., operating as TASProvider (“Company,” “we,” “us,” or “our”).

By registering an account, accessing, or using our VOIP Services in any manner (including but not limited to via website, customer portal, phone, or email), you (“Customer,” “you,” or “your”) expressly agree to be legally bound by these VOIP Terms. If you do not agree, you must immediately discontinue all use of the Services.

This Agreement supplements and incorporates by reference TASProvider’s General Terms and Conditions, available at https://www.tasprovider.com/terms-of-service/. In the event of a conflict between the General Terms and these VOIP Terms, the VOIP Terms shall prevail solely with respect to VOIP Services.

We may update these VOIP Terms at any time without prior notice. Material changes may be communicated via email within thirty (30) days. Your continued use of the VOIP Services constitutes binding acceptance of all modifications, whether or not notice is provided.

Additionally, you are responsible for reviewing the current VOIP Terms and our upstream provider’s terms at https://voip.ms/terms-of-service on a regular basis.

1. DEFINITIONS

● Company: Technology Advanced Services Inc., including its affiliates, agents, subcontractors, and employees.

● Customer: The individual or legal entity who subscribes to or uses the VOIP Services.

● 911 / E911: Emergency call routing services to Public Safety Answering Points (“PSAP”).

● DID: Direct Inward Dialing numbers provided to Customers.

● PSAP: Public Safety Answering Point responsible for dispatching emergency services.

● IVoIP: Interconnected VOIP services capable of initiating/receiving calls via the PSTN.

● Traceback Request: An official inquiry into the origin of suspicious or illegal calls, typically from US Telecom’s ITG.

2. SERVICE AVAILABILITY & DISCLAIMER

VOIP Services are provided “as is” and “as available”, without warranties of any kind. Service reliability may vary based on internet connectivity, device configuration, geographical location, and third-party service disruptions.

TASProvider disclaims all warranties, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, uptime, or voice quality. Customers are solely responsible for maintaining backup communication systems.

3. CUSTOMER OBLIGATIONS & USE RESTRICTIONS

● Legal Age and Authority: You must be of legal age in your jurisdiction and have the authority to enter into this agreement.

● Compliance: You agree to use the Services only for lawful purposes in compliance with all applicable laws, including Canadian, U.S., and international telecommunications regulations.

● Caller ID: You must configure accurate Caller ID/ANI information that truthfully reflects your identity.

● Telemarketing & Dialer Traffic: Use of Services for telemarketing, robocalls, or mass traffic (including polling or short-duration calls) requires prior written authorization from [email protected]. Unauthorized use will result in immediate suspension or termination.

● Service Integrity: Misuse, abuse, fraudulent activity, or any activity that damages TASProvider’s network or reputation may result in immediate account suspension without notice.

● No Reselling without Authorization: Customers must not resell services unless formally authorized in writing. Authorized resellers assume full responsibility for end-user compliance.

● Geographic Restrictions: VOIP Services are currently not offered in the following countries:

India, Pakistan, Lebanon, Saudi Arabia, Egypt, Morocco, Macedonia, Palestine, Iran.

4. ACCOUNT SECURITY

You are solely responsible for the confidentiality of your account credentials. All actions performed under your account are your sole responsibility, whether authorized or not. We recommend frequent password updates and implementing 2FA.

5. PROHIBITED USE

● Use of Services as sole emergency communication channel without an alternate backup.

● Acquisition of DIDs for immediate port-out purposes.

● Unlawful use, including harassment, fraudulent schemes, or infringement of third-party rights.

● Scripting, hacking, or alteration of the customer portal interface.

● International origination/termination from banned countries (e.g., India, Pakistan, Lebanon, etc. – see full list on website).

● Customers agree not to bring any claims against TASProvider for issues related to service availability, quality, or outages.

6. EMERGENCY SERVICE (911/ e911)

● Mandatory Activation: Customers using the Services as a primary communication line must request to activate 911 services on at least one DID.

● Limitations: 911 functionality is not guaranteed and may be disrupted by power loss, internet outages, device misconfiguration, or other external factors.

● Location Responsibility: You are responsible for providing and updating your accurate physical location. In emergencies, you must verbally provide your address to emergency responders.

● Liability: TASProvider, its contractors, agents, or carriers are not liable for any failures or delays in emergency services, even if caused by internal issues. Fees: A $10.50 setup and $10.50 monthly fee per e911-enabled DID will be applied and are non-refundable.

7. BILLING, FEES, AND REFUNDS (VOIP- SPECIFIC)

● Prepaid Use: A minimum deposit of CAD $108 is required to activate services.

● Automatic Billing: By enabling, you authorize recurring charges to your linked credit card when your balance reaches your selected threshold.

● Suspension: Accounts with negative balances or misuse may be suspended without notice.

● Refunds: Unused balances may be refunded only if requested within 90 days of deposit. Used balances are non-refundable. Port-Out Fees: Porting DIDs out may incur fees, including $500 for cancellations, $58.75 for resubmissions, and $250 for expedited ports.

Refund Policy:

● Unused balance may be refunded within 90 days of deposit upon written request.

● Used or expired credits are non-refundable.

● Negative Balances: May result in account suspension without prior notice.

8. DATA PRIVACY & SECURITY

● We do not sell personal or corporate data. Data may be shared with upstream providers or legal authorities as required.

● Some account data and transmissions may not be encrypted. By using the Services, you accept the associated risks.

● Call recording and transcription features must be used in compliance with all local laws. You are solely responsible for legality and consent related to recording or transcription.

9. TRACEBACK AND ROBOCALL COMPLIANCE

If you are involved in originating or passing voice traffic, you agree to fully and promptly cooperate with traceback requests from US Telecom’s ITG. Failure to do so may result in account suspension or legal action.

10. FINAL PROVISIONS

This VOIP Terms of Service only applies to VOIP-specific issues.

All other terms, including suspension and termination, indemnification, limitation of liability, warranties, intellectual property, and force majeure, severability are governed by TASProvider’s General Terms and Conditions, which are hereby incorporated by reference at https://www.tasprovider.com/terms-of-service/. For more detailed terms and conditions click here.